Released on = August 19, 2007, 6:52 am

Press Release Author = Oscar Fudalan Jr. - Berkeley Institute

Industry = Education

Press Release Summary = Berkeley Systems Management, Inc. has recently introduced
its newest call center training arm, Berkeley Institute, as part of its human
resource and call center management program.

Press Release Body = Berkeley Systems Management, Inc. has recently introduced its
newest call center training arm, Berkeley Institute, as part of its human resource
and call center management program.

Berkeley Institute, another brainchild of CEO and President Edward Mendez, was
established primarily to increase the employability of Cebu City residents by
providing them with the appropriate skills that meet the standards of the BPO
sector, especially in Cebu.

Initially collaborating with five major international key-players in Cebu's call
center industry, Berkeley Institute is opening its doors to those who are looking
for a career in the call center industry.

Barely a year old, Berkeley Institute has produced a total of 263 graduates to date,
234 of whom have been hired by different call center companies in Cebu City.

Berkeley's advantage is the name that it has established since 1994 as a recruitment
and information technology firm, serving mid-sized to multinational companies. As an
HR player, its expertise has always been helpful in the setting up of the training
center.

"We don't just train you, we get you employed. Our long-term partnership with major
call centers is our guarantee of 95% employability. Furthermore, the training we
provide is based on the competencies and standards set by our call center partners,"
proudly stated by Mr. Mendez.

Their 60-hour curriculum primarily focuses on improving the English communication
skills of potential call center agents.

"The training is learner-centered as trainees talk 90 per cent of the time. They are
also frequently given feedback to inform them of the competencies they have to work
on. With this, we can be sure that Berkeley Institute's ultimate mission, which is
sure-fire employment for its graduates, is being achieved," Program Director Oscar
Fudalan Jr. said.

The training covers English Language Enhancement, Customer Service, American Accent,
Communication and Culture, and Typing. Others include advanced courses on
Information Technology and Sales and Telemarketing.

Participants will be taught how to "neutralize" their accents, review grammar and
pronunciation, and will also be provided interview tips.

The program aims to boost the participant\'s confidence, and to increase one\'s
chances of getting a career in a call center. Best of all, Berkeley Institute is
offering it for free for those who possess the minimum qualifications and pass the
initial screening and a low registration fee for those who need intensive
communicative reinforcement.

The program is open to anyone who has finished at least two years of college and is
computer literate. Applicants will be prescreened and interviewed and all
applicants, qualified or unqualified, are entitled to participate in the training
program.

Unknown to many, the call center industry is non-discriminating. Applicants are
likely to find employment in centers who accept agents regardless of their
educational attainment, religion, cultural background, race and age.

An acceptable grasp of the English language is the basic requirement of most
centers, and Berkeley Institute's Call Center Training Program will equip
participants with the necessary skills that are vital in their application as call
center agents

Interested applicants may proceed to the Berkeley Institute office, Suite 308 A.
Geson Building, D. Jakosalem St., Cebu City from Monday thru Friday at 9am - 6pm.
They may also call 032-2536911 or 032-2550446 and look for Oscar Fudalan Jr. or LJ
Homecillo. In the meantime, applicants may also send in their updated resumes to
institute@berkeleyatwork.com




Web Site = http://www.berkeleyatwork.com

Contact Details = Suite 308, 3rd Fl., A. Geson Bldg., D. Jakosalem St., Cebu City
0322550446, 0322536911
institute@berkeleyatwork.com